Refund & Cancellation Policy
Last Updated: October, 2026
1. Overview
At Core Web Vitals, we aim to provide clear service terms and a transparent process for handling refund and cancellation requests.
This Refund & Cancellation Policy applies to paid services offered by Core Web Vitals, including website performance audits, Core Web Vitals optimization, PageSpeed optimization, and related technical services, unless a separate written agreement states otherwise.
Refunds may be requested within seven (7) calendar days, subject to the applicable contract terms, eligibility requirements, and conditions described in this policy.
The existence of a seven-day refund period does not mean that every payment is automatically refundable. Eligibility depends on the service purchased, work performed, contractual conditions, and applicable law.
2. Seven-Day Refund Period
Eligible clients may submit a refund request within seven (7) calendar days of the applicable purchase or payment date, as determined by the service agreement.
To be considered, a request should:
- Be submitted in writing to contact@corewebvital.org.
- Include the client’s name and relevant payment or order details.
- Identify the service purchased and the reason for the request.
- Be submitted within the applicable seven-day period.
We will review each request against the agreed contract, the status of the project, the work already completed, and any applicable legal requirements.
3. Conditions That May Affect Refund Eligibility
Refund eligibility may depend on the following factors:
- Work not yet started: A refund may be available for an eligible service if work has not commenced, subject to the contract and applicable law.
- Work partially completed: Any refund may be adjusted to account for work completed, costs incurred, or other terms expressly agreed in the contract, where permitted by law.
- Work substantially completed: Refund eligibility may be limited where the agreed service or deliverables have already been substantially or fully provided, subject to applicable legal rights.
- Client delays or lack of access: Delays caused by missing information, unavailable website access, or failure to provide necessary cooperation may affect project timelines and refund eligibility as specified in the contract.
- Custom requirements: Projects involving customized technical work, third-party costs, or specifically agreed deliverables may be subject to additional refund conditions disclosed before purchase.
Any exclusions, deductions, or limitations must be consistent with the applicable contract and mandatory consumer protection requirements.
4. Services and Performance Results
Website performance optimization depends on multiple factors, including hosting infrastructure, website configuration, themes, plugins, scripts, third-party services, network conditions, and the website’s existing technical limitations.
We aim to perform agreed services professionally and according to the applicable scope of work. However, we cannot guarantee a particular PageSpeed score, Core Web Vitals assessment, search ranking, traffic increase, conversion rate, or revenue outcome unless a specific commitment is expressly included in the written contract.
A performance score that differs from a client’s expectations does not, by itself, determine refund eligibility. Requests relating to incomplete or non-conforming deliverables will be assessed against the agreed scope of work, the applicable contract, and relevant legal obligations.
5. Non-Refundable Items
To the extent permitted by applicable law and expressly disclosed in the applicable contract, certain expenses or completed services may not be refundable. These may include:
- Work already completed and delivered.
- Third-party fees or purchases incurred specifically for the project, where contractually agreed and legally recoverable.
- Custom deliverables that have been provided in accordance with the contract.
- Other expressly agreed charges that are lawfully non-refundable.
This section does not remove any refund, cancellation, or other rights that cannot legally be excluded or restricted.
6. How to Request a Refund
To request a refund, email:
Please include:
- Your name and contact email.
- The service or package purchased.
- The date of payment.
- Your order reference or transaction details, if available.
- A brief explanation of the refund request.
We may request additional information reasonably necessary to verify the transaction and assess eligibility.
7. Refund Review and Processing
We will review refund requests individually and communicate our decision after assessing the relevant contract, project status, and applicable requirements.
If a refund is approved, it will generally be returned through the original payment method where reasonably possible. Processing times may depend on the payment provider or financial institution.
We will communicate any material processing requirements or expected delays where appropriate.
8. Cancellation Requests
Clients who wish to cancel a service should submit a written request to contact@corewebvital.org.
Cancellation does not automatically entitle a client to a full refund. Any amount refundable will depend on the contract, work completed, costs incurred under agreed terms, and applicable law.
We will explain any applicable cancellation charges or deductions based on the agreed terms rather than imposing undisclosed fees.
9. Chargebacks and Payment Disputes
If you have a concern about a payment or service, we encourage you to contact us first so we can review the matter and attempt to resolve it.
Nothing in this policy prevents you from exercising any payment dispute, chargeback, complaint, or other right available to you under applicable law or your payment provider’s rules.
10. Changes to This Policy
We may update this Refund & Cancellation Policy to reflect changes in our services, contractual arrangements, or applicable legal requirements.
The latest version will be published on this page with an updated “Last Updated” date. The terms applicable to a particular purchase will also depend on the contract and legal requirements governing that transaction.
11. Contact Information
For refund requests, cancellations, or questions about this policy, contact:
Email: contact@corewebvital.org
Website: Core Web Vitals
Please include the relevant service or transaction details so that we can review your request efficiently.